IT Service Management (ITSM) is a strategic approach that comprises of all those activities that are constructed into processes that are fulfilled by an organization to architecture and control the information services accessed by the clientele. However, it is a contradiction to the technology oriented IT management. IT service management takes into account the customer preferences and the services they expect rather than just focusing on the IT systems.
ITSM strives to ensure that the valid processes are executed so that the people and technology are both in synchronization for an organization to achieve its business milestones.It is a vast expanse that brings together several International associations on a common platform to interchange their ideas and share their vision of the ITSM framework. One can learn about it in detail through a best online ITIL training course.
The predominant ITSM framework
ITSM frameworks are widely distributed under the names of COBIT, six sigma, ITIL, TOGAF and much more. Despite a large number of standards being linked to ITSM, it is most often equated with ITIL that expands as Information Technology Infrastructure Library. In the current version, architecture belongs to the 2011 edition (ITIL v3) wherein the ITIL processes are grouped under the 5 phases of service, namely, service strategy, service design, service transition, service operation and continual service improvement.
Authentication of ITIL
The online certification training for ITIL of the Axelos is administered by the Accredited Training Organisations (ATO). The online training of learners with currently prevalent ITIL certification scheme follows a modular approach. In this methodology, every stage of qualification is associated with a credit value that is awarded to the learner along with their certificates. These credits are split across 3 levels
- Foundation level – 2 credits
- Intermediate level – 15 credits
- Expert level – 22 credits
The credits are accommodated under either of the 2 streams
- Life cycle stream – 3 credits
- Capability stream – 4 credits
The advancement from an intermediate to an ITIL expert level requires an additional of 5 credits from “Managing across the life cycle” exam. The ITIL expert certification can accommodate only a maximum of 6 credits from the complementary certifications. Furthermore, a master’s level in ITIL requires a minimum of 5 years of experience in the IT sector coupled with the expansive use of ITIL techniques. Learn more during a best online ITIL certification training.
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