Information
Technology Service Management (ITSM) is a strategic approach in which an
organization plans, delivers, designs, operates and manages the information
systems in order to provide value to customers. The world's most widely
recognized framework for ITSM is ITIL. It is a registered trademark of AXELOS.
ITIL
improves the efficiency and management of ITSM. It is involved in understanding
and predicting the level of availability, capacity and security of the IT
services, and then planning solutions which help in delivering the services,
thereby improving the quality of IT services. By doing this, ITIL not only
improves the quality of IT services but it also lowers the cost of delivering
these services as wasted effort is reduced and the same thing won't have to be
done second time due to proper planning.
To
become an ITIL expert one must get an ITIL training certification.
Its certification follows a modular approach, wherein each qualification has a
credit value. When an individual completes a module, they are awarded with both
certification and credits. There are five certification levels in the ITIL
framework:
- Foundation Level, which is an entry level
certification offering a general awareness of the basics of the ITIL
lifecycle.
- Practitioner Level, which aims at making an
individual adapt with the functionality of ITIL.
- Intermediate Level, which has a modular structure
where each module provides different focus on ITSM.
- Expert Level, which is aimed at providing overall
knowledge of ITIL online training.
- Master Level, in which an individual needs to show how they have practically applied the knowledge of ITIL in their organization.
Training
institutes such as My Learning Cube provides the best ITIL training online
with its wide range of quality courses. They provide courses for all the
certification levels. You can become an ITILExpert by joining the ITIL
certification training online. All the courses offered are online courses.
Each of these institutes will have an ITIL Expert online and will aim at providing you with the skills to be the
same.
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